With its approximately 50 million inhabitants, Spain is an interesting audience for Amazon, which has a turnover of more than two billion euros in the sunny country in 2018. In order to meet the demands of Spanish customers and to ensure the greatest possible satisfaction, Amazon is focusing on the topic of user-friendliness, among other things by offering warehouses directly on site in the country. How these are set up and function.
Antonia Klatt
Last Updated on 22 October 2021
Next day delivery due to ideal storage
When it comes to user-friendliness, mail order naturally plays an important role in a mail order company like Amazon. In addition to secure packaging and a reasonable price, the main question here is how fast the shipment is. So that Amazon does not have to shy away from the competition here, but can even beat them, they have set up various warehouses of their own in Spain. In this way, they can guarantee that the goods arrive at the customer the day after the order is placed – and that the customer’s return shipment is just as fast.
It is especially these short transport routes to which Amazon owes its supremacy as a mail order company. The customer satisfaction due to the speed is enormous and so is the turnover that Amazon generates with its customers.
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These locations of Amazon Warehouses in Spain are available:
Maybe the product is “made” for the Western European market or it is just a proper adjustment for selling throughout Europa using FBA. Here is a list of Spanish warehouses:
| Country | Code | Location |
| Spain | BCN1 | Amazon Spain Fulfillment, S.L., Avigunda De les Garrigues 6-8, 08820 El Prat de Llobregat, Barcelona, Spain |
| Spain | BCN2 | Amazon Spain Fulfillment, S.L., Carrer De La Vernada, 22, 08107 Martorelles, Spain |
| Spain | BCN3 | Amazon Spain Fulfillment, S.L, Carrer Ferro, 12, 08755 Castellbisbal, Barcelona, Spain |
| Spain | MAD4 | Amazon EU Sarl C/O Amazon Spain Fulfillment, S.L, Avenida De Astronomía, 24, 28830 San Fernando De Henares, Madrid, Spain |
| Spain | MAD5 | Poligono de Los Vailanes, 28096 Madrid, Spain |
| Spain | XESA | XPO Logistics, Avenida Río Henares, 16, 19208 Alovera, Guadalajara, Spain |
| Spain | XESB | Avenida Del Rio Henares, 19208 Alovera, Guadalajara, Spain |
| Spain | XESC | Kuehne & Nagel Warehouse, Amazon Deliveries, Avenida de las Puntas, 10, 43120 Constantí, Tarragona, Spain |
Focus in the Amazon warehouse: Fulfillment
The Amazon warehouses all function according to the same principle, depending on the technical equipment. Hundreds and sometimes thousands of employees in the warehouses are basically responsible for the following five tasks:
- Unpacking and checking incoming goods
- Storage of goods
- Recording the location in the system
- Putting together shipments
- Shipping
You can imagine it like this: The moment you place an order with Amazon, Amazon sends a message to the responsible warehouse. In the first step, the goods are collected from the corresponding shelves, packed in a package and finally sent to the customer. The current status is always recorded in the tracking system so that Amazon and the customer always know what happens next and when the goods arrive. If the customer is not satisfied with the goods, he or she sends them back so that they arrive again in the warehouse.
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Beyond pure logistics, accounting and payment processing are also central components of fulfillment. Amazon combines these services in a service called Fulfillment by Amazon for retailers.
This is how the work in the Amazon warehouses looks like
The work in an Amazon warehouse is mainly done by two groups of people: the Pickers and the Stowers. When an order is received on Amazon and passed on to the warehouse, the work of the Pickers begins. He receives a list of products from his software that he has to pick from the shelves – given directly in the order that allows him to work most efficiently. He places the products in containers, each of which represents an order. During a tour, he not only takes the products for one order, but for several.
If the containers now contain all the products of the respective order, they are passed on to the packers, who finally pack and address the order. This step is done automatically by a computer. When the package is ready for the consumer, it moves over the conveyor belts to the trucks, where it is now loaded in the final step.
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If the package arrives at the customer and he is not satisfied with it, he may return it to Amazon and the warehouse. This is where the work of the Stower begins, which must now put the individual products from the order back on the shelves. A corresponding software shows them where the next available shelf space is and also stores the position of the product. In this way, the pickers will know where they can find the corresponding products for a newly received order.
The Pickers and Stowers are increasingly supported by robots. They are proving to be a great help, especially on the long footpaths with sometimes heavy orders or packages. After all, they can carry a total weight of up to 340 kg.
